Privacy Policy for sopre.shop 1. Introduction and general provisions. Sopre Shop ("we", "us", "our") operates the website https://sopre.shop (the "Site"). This Privacy Policy explains how Sopre Shop collects, uses, discloses, and protects personal data of visitors and customers in the United Kingdom (UK) and other jurisdictions where we provide services. By accessing or using the Site, you consent to the processing of personal data as described in this Policy. 2. What data we collect (personal, technical, cookies). We collect the following categories of data: • Personal data: name, postal address, email address, telephone number, billing information and any details you provide about repair jobs or property (e.g., postcode, property type). This data is collected when you request a quote, make a booking, or contact us. • Technical data: IP address, browser type, operating system, referring URLs, pages viewed and timestamps. We use cookies and similar technologies to collect some technical data. • Cookies and tracking: We use essential cookies required for the Site's operation, analytics cookies (for example, Google Analytics) and advertising cookies for personalised promotions when you have consented. For images and assets we may record referrer and objective performance metrics. 3. How and why we use data. We use personal and technical data for the following purposes: • To provide and manage the services you request (scheduling, dispatching technicians, invoicing). • To communicate with you regarding bookings, confirmations, quotes and support. • To improve the Site and services, including content personalization and analytics. • To comply with legal obligations, respond to claims and protect the legal interests of Sopre Shop. Processing is based on a combination of legal bases: performance of a contract, legitimate interests (for improved service delivery and fraud prevention) and consent where required (for marketing and advertising cookies). 4. Disclosure to third parties. We may share personal data with: • Service providers and subcontractors (payment processors, scheduling platforms, cloud hosting, background check providers). • Legal authorities when required by law or to protect rights, property, or safety. • Advertising and analytics partners when you have consented to targeted advertising. We require service providers to process data only for specified purposes and to maintain appropriate safeguards. 5. Use of third‑party services. The Site uses third-party services, including but not limited to: • Google Analytics (analytics) — to measure site traffic and usage patterns. • Advertising networks (e.g., Google Ads) — for performance marketing. • Unsplash — image hosting and delivery for editorial images used on the Site. When third parties collect data through the Site, their own privacy policies apply; we recommend reviewing those third-party policies directly. 6. Storage and protection of data. We store personal data on secure servers hosted in the European Economic Area (EEA) and in the United Kingdom. We implement technical and organisational measures to protect data from unauthorised access, loss or misuse, including encryption of data in transit (HTTPS), access controls and periodic security reviews. We retain personal data only as long as necessary for the purposes described, to satisfy legal or regulatory obligations, and to resolve disputes. 7. User rights (access, deletion, rectification). Under applicable data protection laws (including the UK GDPR), users have rights with respect to their personal data: • Right of access: request a copy of personal data we hold. • Right to rectification: ask us to correct inaccurate or incomplete data. • Right to erasure: request deletion of data where there is no overriding legal reason to retain it. • Right to restrict processing or object to certain processing activities. • Right to data portability where applicable. To exercise any right, contact us using the details in Section 10. We will respond to requests within one month, or sooner where required by law. If you are unsatisfied, you may contact the UK Information Commissioner's Office (ICO). 8. Policy regarding children. Sopre Shop does not knowingly collect personal data from children under 13. If we become aware that such data has been collected without parental consent we will take steps to delete it. Our services are intended for adults booking repair and maintenance services in the UK. 9. Changes to this policy. We may update this Privacy Policy to reflect changes in our practices or legal requirements. When material changes occur, we will notify users via the Site or by email where we hold contact details. The "effective date" of the latest policy will be displayed on the page. 10. Contact information. If you have questions about this Privacy Policy or want to exercise your data protection rights, contact: Sopre Shop Address: 12 Baker Street, London, W1U 3BW, United Kingdom Phone: +44 20 7946 0958 Email: contact@sopre.shop Use of the Site constitutes acceptance of this Privacy Policy and any updates. If you do not agree with our practices, please do not use the Site.

Privacy Policy for sopre.shop

1. Introduction and general provisions

2. What data we collect

3. How and why we use data

4. Transfer of data to third parties

5. Use of third-party services

6. Storage and protection of data

7. Rights of users

8. Policy regarding children

9. Changes to this policy

10. Contact information

Consent statement